Showing posts with label NHS complaints. Show all posts
Showing posts with label NHS complaints. Show all posts

Tuesday, 17 February 2015

Hi, I haven't been writing on my blog for some time, partly because my mum died a really horrendous death at the hands of various professionals, and because I have tried all this time to get my voice heard above the deafening silence that pervades the corridors of complaint. I have fruitlessly pursued all avenues available to me and have had no success whatsoever. Quite the contrary: my attempts to gain some sort of retrospective justice for my mum has hit brick walls all around, with everyone from the police to the CQC and on to the Ombudsman. What a big surprise that is.


I have also been threatened to keep quiet, been obstructed by the issue of missing medical notes and had to hold onto my sense of rightfulness in the face of manifold lies from professionals. Absolutely no one in the Health Service, the Care Home where I put my mum for a second medical opinion when her own GP just shut down on her, or the police have had the decency or the courage to stand up and help me. Yes, I have had local politicians trying to help and various friends supporting me, but, you've guessed it, they have absolutely no power to exert over a system that slams down the shutters to protect neglect and abuse. Another huge surprise, yes?


Well, towards the end of my mum's life, I put her into respite care to get her access to another doctor.... or to try to do that, it might be more accurate to say. At that point all hell broke loose. I did not imagine that mum could be neglected and abused in just a few days in a Care Home with me going in there twice a day. But the level of abuse, neglect and medical negligence was astonishing. They accelerated her death and had her screaming to get away from them. They left her soaking in her bed,they fed her solid food which she couldn't swallow, they took four days to get a doctor to see her at all, inspite of her being delirious, but worst of all..... no, no, it's not the worst of it, I'll come to that later, the second worst thing of all was that they left her for a week with no medical treatment for what was an obvious UTI...... My mum. My lovely, innocent, adorable, naive, beautiful mum. My mum who had never, NEVER, done anything wrong in her whole life, ended up a completely powerless victim to professionals in her own home and then sustained massive abuse when I tried to get her help in respite care. And no one cares that she died a death in hell because of them. No one is interested.You see,no one wants to hurt professionals. It's a "given". The doors are shut.. and the only recourse open to me now is to go on TV. Imagine that. The only justice you can get in this shameful country is to go on television and tell the truth.


Lets talk soon, but please remember that there are many people here involved in this case, who did this to me and my mum, who don't want the truth to be told. Did you ever think that a cover-up requires collusion from professionals? You're right.... It is not JUST the perpetrators who are guilty in cases like this; it is the whole system that does everything it can, including threatening people like us, so that the truth gets hidden. Whenever you hear that something is supposedly being done to stop the cover-up-culture, don't believe it; it goes against human nature and basic group psychology to expect that abuse and neglect will be revealed and dealt with. Believe me. I know.

Tuesday, 10 January 2012

When you Complain.......

We are always encouraged to complain to the NHS when things go wrong and yet so often a complaint results in reprisals. Why is this? And why is there denial about this very common psychological phenomenon? After all, we are always a little wary of complaining incase there is a comeback.So often we have ourselves, and have had direct experience of others, been victims of the very fact that we have decided to make a complaint. The organisation S.I.N. notice that following medical damage, prejudicial things are often written in the patients Notes that are aimed at discrediting the patient who makes a complaint.


Lets take a look at this:

Last summer I had to make several complaints against nurses coming to my home to perform a medical procedure on my mother each day. When I found that they were causing problems because they were making mistakes in the performance of this procedure, they became more difficult, more antagonistic towards me and bullying. I had to take to watching them perform the procedure each day to make sure that they didn't make mistakes and damage my mother further. They didn't like this. Boy oh boy, they didn't like this one bit. At this time they "decide" to pay me back. Lies, especially secret lies, are their weapon.( All to be revealed later.)

Now, very basic psychology tells us that if we upset people they wont like us for it...... and the fact that these nurses are "professionals" does not mean that they somehow don't react according to their animal instincts. What professionals will be inclined to do is to protect each other by demonising the outsider,in this case, me. The group, like a pack of animals, grows closer in mutual support, they make up fantasies about someone who is a threat to them, and whip up their demonisation to the extent that they convince themselves that it is true.. This demonisation is not always conscious, of course, as we have examined before,rather the very fact that it is a group of people in an animal drive means that they cannot see what they are doing, they are unaware of their own psychological impetus.

I once tried to tell folks in Home Education to be careful not to upset people from the local authority who insist upon coming into their homes to inspect the children. Unfortunately, I did not take my own advice! The fact is,once you upset someone, anyone, who comes into your home, who has group power to hurt you if they so wish, you can expect that you are in potentially big trouble: wounded animals hurt back.

The other thing to mention is that as a sole carer I was vulnerable anyway. Had I had family to support me, then there would have have been more of a balance, one group against another. As things were, there was just me and my vulnerable mother up against the "wounded animal syndrome" the nurses were possessed of. No match. A dying woman and a carer dead on her feet. Easy victims. Any individual or group will weigh up instinctively whether they have an opponent to fear or not. The group of nurses knew that they were safe.. and able to abuse a lone, exhausted carer and an old woman with cancer.

The denouement was indeed catastrophic. Both myself and my dear mother ended up being complete victims of the group of nurses. They came after our blood.
I will be back to tell you about this at a later date, but in the meantime, please be careful if you have professionals in your home who could hurt you. Use a dictaphone, have witnesses when you deal with these people and, if like me you have to complain, make sure you are well protected with evidence against them. There is nothing that they wont do to hurt you if you are vulnerable. Lying is the least they will do. Believe me, they will turn the tables on you if they get a chance. Just as in the case of Home Education, nurses in your home can look to find things they can use to lie about you, to incriminate you, distort their assessments of care or medical problems, anything, or by any means, they can and will feed their wounded animal syndrome... And guess what? Because they come in pairs and are part of a group, they have a witness and YOU DON'T. Take care. Please remember that they can hurt you and you cannot access the law to protect yourself or your loved one against a professional group like this.

Oh, and victims of Care Homes beware, it is NOT against the law to neglect an elderly person in a Care Home. That's why it is called "neglect", it is a euphemism for "abuse" and as such is deemed to be passive and therefore innocent. More on this later too..... Did you ever wonder why it is that Care Home staff go on abusing the elderly? Well, here's your answer: it is not a crime to neglect someone, under the law it is a non-deliberate, passive, an unconscious act. You wont sleep easy to read this, folks, but Care Home staff continue to abuse old people.... and will go on doing so....... because they have nothing to fear in the way of punishment.Please join me trying to get the law changed; it is the only way of stopping the abuse of our old folks.